KitsuTools

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as PayPal for secure and convenient checkout.

Is my payment information secure?

Absolutely. All transactions on KitsuTools.com are processed through a secure, encrypted payment gateway. We do not store your full credit card details on our servers.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. Please contact our support team immediately at [email protected] with your order number. We will try to accommodate your request if the order has not yet entered the shipping process.

Shipping & Delivery

Where do you ship to?

We currently offer shipping within the United States and to select international destinations. Shipping options and costs will be calculated and displayed at checkout based on your location.

How long will it take to receive my order?

Processing time is 1-2 business days. Domestic (U.S.) orders typically arrive within 3-7 business days via standard shipping. Expedited options are available at checkout. International delivery times vary by destination.

Do you offer order tracking?

Yes. Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's journey.

What are your shipping costs?

We offer free standard shipping on all domestic orders over $50. For orders below this amount and for international shipping, rates are calculated based on weight, destination, and selected service at checkout.

Returns, Exchanges & Warranty

What is your return policy?

We want you to be completely satisfied. You may return most unused, unopened items in their original packaging within 30 days of delivery for a full refund. Personalized or custom-made items are final sale. Please initiate all returns by contacting [email protected].

What if my item is damaged or defective?

Please contact us immediately at [email protected] with your order number and photos of the product and packaging. We will gladly replace the item or issue a refund.

Do your products come with a warranty?

Many of our writing instruments and tools come with a manufacturer's warranty against defects in materials and workmanship. Warranty details, if applicable, are listed on the individual product pages. For warranty claims, please contact us with your proof of purchase.

Products & Services

Do you offer gift wrapping or personalization?

Yes! We offer elegant gift wrapping for most items, and personalization services (like engraving or embossing) for select notebooks, journals, and writing instruments. Look for these options on the relevant product pages or in the cart before checkout.

How do I care for my fountain pen or art supplies?

Detailed care instructions are provided with relevant products. You can also find helpful guides and tips on our blog. For specific questions, our support team is happy to help.

Do you sell wholesale or offer corporate gifts?

Yes, we offer curated corporate gifting and bulk purchase programs. Please contact us at [email protected] with "Corporate Inquiry" in the subject line to discuss your needs.

Contact & Support

How can I contact customer service?

For the fastest assistance, please email our dedicated support team at [email protected]. We strive to respond to all inquiries within one business day.

My question isn't answered here.

We're here to help! Please don't hesitate to reach out to us directly at [email protected] for any further questions or concerns regarding your order or our products.

Faq